AG Assistant Service Manager
The Assistant Service Manager maintains the service department records and reports for the store. The essentials duties of the Assistant Service Manager include::
- Assist in preparing price sheet for all repair orders.
- Assist in creating work orders and establishing customer files.
- Help determine appropriate charges for materials and labor for each customer or internal account.
- Assist in parts inventory control by assuring all items leaving the parts area are billed and all returns and cores from service are handled on a daily basis.
- Review and maintain all repair orders for accuracy and completeness.
- Assist with all warranty claims and manufacturer claim forms.
- Assist in maintaining up-to-date and organized service library of bulletins and reference material.
- Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
- Communicate and coordinate work schedule with Service Technicians accordingly.
- Assist customers with repair and service orders.
- Assist in scheduling and rescheduling of service work.
- Maintain a safe working environment and adhere to company safety program at all times.
Customer Service Responsibilities:
- Ensure every customer is satisfied with the products, services, and support of all staff.
- Resolve customer's concerns efficiently and effectively.
- Promote a positive attitude at all times.
- Maintain a professional appearance and demeanor.
- Exhibit Birkey's high level of customer service on a daily basis.
Requirements:
- 2-4 years related experience.
- Ability to understand and carry out oral and written instructions.
- Ability to communicate clearly.
- Ability to set work priorities and work independently.
Compensation:
Negotiable - depending upon experience. Excellent benefits - Medical, Dental, Vision, Life, Short/Long Term Disability, Wellness Plan, 401(k), PTO, Holiday, and Sick time. EOE
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